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title: it_product
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# AFS Cemetery Workstation overview

AFS Cemetery Workstation is a comprehensive all-in-one SaaS solution designed to support the operations of cemeteries, crematoria, and funeral directors. The system is built on a microservices architecture, which allows different parts of the system to be developed independently and scaled according to customer needs.  

 

### The solution consists of the following modules:

### Inventory

a module for managing cemetery and crematorium assets, including maps and plots.

### Sales

a module for managing sales, payments, and documentation, including integration with digital signature systems and various payment gateways (Stripe, Square, PayPal, Authorize.net, etc.).

### Crematorium

a module for managing cremations and handling requests from funeral directors.

### Work Orders

a module for managing work orders.

### Interment Arrangements

a module for managing burial requests

### Reports

### Global Search

across all modules

### Journal

system-wide event log

### Dashboard

 

### The solution also includes mobile applications:

### Inventory

for large-scale on-site inventory tasks and document scanning performed by lower-skilled personnel.

### MyCemetery

a mobile app for cemetery staff, directly integrated with the Inventory and Work Orders modules.

### MyCrematorium

a mobile app for crematorium staff, integrated with the Crematorium module.

 

### To support interaction between the customer and the cemetery, we have developed an additional set of modules:

### Records Search

a system for searching the cemetery’s public records, with features such as aftercare service requests, creation of memorial pages, a kiosk mode, and themed cemetery tours

### Interactive Lot Selector

a tool that helps visitors find, choose, and reserve a plot at the cemetery

### White Label mobile app

each cemetery can have its own branded mobile application for search and navigation for their visitors

### Family Portal

used for signing documents and making payments

## Core Technologies

### Flutter

mobile application development

### React

frontend

### Node.js

backend

### PostgreSQL / MongoDB

databases

### Angular / Dart

legacy components

### Primary technology partners:

Amazon AWS & Google Cloud

![cheme](https://crm.tending.app/hubfs/cheme.png "cheme")

# AFS Cemetery Workstation

![image 11](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2011.png?width=1200&length=1200&name=image%2011.png)

OAuth login lets you sign into apps using Google, Apple, Microsoft without sharing your password

![image 12](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2012.png?width=1200&length=1200&name=image%2012.png)

Dashboard

![image 13](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2013.png?width=1200&length=1200&name=image%2013.png)

Inventory - map view

![image 14](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2014.png?width=1200&length=1200&name=image%2014.png)

Inventory - data view

![image 15](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2015.png?width=1200&length=1200&name=image%2015.png)

New Sales transaction wizard

![image 16](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2016.png?width=1200&length=1200&name=image%2016.png)

Sales transaction payments schedule

![image 17](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2017.png?width=1200&length=1200&name=image%2017.png)

Interment Arrangement

![image 18](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2018.png?width=1200&length=1200&name=image%2018.png)

Work Orders tracking

![image 19](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2019.png?width=1200&length=1200&name=image%2019.png)

Reports

![image 20](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2020.png?width=1200&length=1200&name=image%2020.png)

Journal

![image 21](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2021.png?width=1200&length=1200&name=image%2021.png)

Global Search results

#### B2B public solution examples

- Maryland Department of Veterans and Military Families [records search](https://mdva-cemeteries.allfuneral.com/)
- Historic Westminster Cemetery [tours](https://westminstercemetery-aftercare.allfuneral.com/cemetery-tours/)
- Woodlawn Cemetery [interactive lot selector](https://lots.woodlawnsyracuse.org/)
- City of Loveland mobile apps: [Android](https://play.google.com/store/apps/details?id=com.allfuneral.aftercare.loveland.cemeteries&hl=en) & [iOS](https://apps.apple.com/us/app/loveland-cemeteries/id6472717189)

# Tending

**Tending** is a platform that connects customers and contractors. The system consists of three components:

- Client-facing mobile app **Tending** (**Bezikaron** for Israel) and the corresponding website [https://tending.app](https://tending.app)
- Mobile app for contractors – **Grave Tender** (**Bezikaron Contractors** for Israel)
- Our own ERP – **Tending Back Office**

Technically, the software versions for the US and Israel are identical and differ only in localization, branding, product set, and integrations. All our mobile apps run on Android, iOS, and Mac (Apple Silicon).

### Tending App

Main features of the application:

- Order/subscription creation wizard
- Orders and payments management
- Receiving, rating, and sharing the service completion report
- Getting assistance or consultation — either from AI or a live operator

![Screenshot_2025-12-06-17-05-21-038_com.allfuneral.tending-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/Screenshot_2025-12-06-17-05-21-038_com.allfuneral.tending-1.png?width=1200&length=1200&name=Screenshot_2025-12-06-17-05-21-038_com.allfuneral.tending-1.png)

One of the four animated welcome screens shown when entering the application. We can deliver different content to different users and perform A/B testing through Google Firebase.

![Screenshot_2025-12-06-17-05-43-596_com.allfuneral.tending-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/Screenshot_2025-12-06-17-05-43-596_com.allfuneral.tending-1.png?width=1200&length=1200&name=Screenshot_2025-12-06-17-05-43-596_com.allfuneral.tending-1.png)

Registration and login are performed via Google or Apple, depending on the user’s platform.

![Screenshot_2025-12-06-17-09-02-859_com.allfuneral.tending-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/Screenshot_2025-12-06-17-09-02-859_com.allfuneral.tending-1.png?width=1200&length=1200&name=Screenshot_2025-12-06-17-09-02-859_com.allfuneral.tending-1.png)

On the main screen, the customer sees their existing orders and can launch the wizard to create a new one.

![Screenshot_2025-12-06-17-09-36-933_com.allfuneral.tending-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/Screenshot_2025-12-06-17-09-36-933_com.allfuneral.tending-1.png?width=1200&length=1200&name=Screenshot_2025-12-06-17-09-36-933_com.allfuneral.tending-1.png)

After the contractor completes the work and it is approved by our quality control team, the customer receives a report with Before and After photos. The user can rate the report and share it with their family, including via a web version.

![Screenshot_2025-12-06-17-09-08-826_com.allfuneral.tending-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/Screenshot_2025-12-06-17-09-08-826_com.allfuneral.tending-1.png?width=1200&length=1200&name=Screenshot_2025-12-06-17-09-08-826_com.allfuneral.tending-1.png)

The user can receive consultation in a chat with a live operator or AI (ChatGPT with our custom prompt). Various system notifications are also delivered to the chat, for example when a new report becomes available.

### Grave Tender App

Main features of the application:

- Receiving Work Orders and scheduling work for the future
- Access to all necessary Work Order details: work location, site photos, list of interred individuals, and a clear description of what needs to be done and how
- Mandatory photo documentation of the work Before and After
- Consultation with the contractor’s manager during the execution of the work
- Receiving calculated payouts for completed tasks

The application can operate offline in areas without mobile coverage and will synchronize its data once a network connection becomes available.

![IMG_1514-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/IMG_1514-1.png?width=1200&length=1200&name=IMG_1514-1.png)

The contractor receives Work Orders in the application and can see tasks scheduled for “now” and “in the future.”

![IMG_1515-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/IMG_1515-1.png?width=1200&length=1200&name=IMG_1515-1.png)

For each Work Order, the contractor receives all the necessary information: what needs to be done and where, along with links, documents, and photos.

![IMG_1516-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/IMG_1516-1.png?width=1200&length=1200&name=IMG_1516-1.png)

For each job, there is a detailed explanation of how to perform it, including the required skills, materials, and tools.

![IMG_1517-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/IMG_1517-1.png?width=1200&length=1200&name=IMG_1517-1.png)

The contractor can view all tasks, including on a map. We also collect the contractor’s coordinates with every action performed in the application.

# Tending Back Office

**Tending Back Office** is an internal resource management system for products, customers, and contractors. It also serves as the backend responsible for business logic and various integrations (Stripe, HubSpot, AWS, Firebase).

Key system functions:

- Product management: catalog of goods/services and subscriptions
- Customer and contractor accounts management
- Conversion of customer Orders/Subscriptions into contractor Work Orders
- Assignment of Work Orders and monitoring their execution, including quality control
- Creation and delivery of Reports to customers
- Reporting on orders and payments, as well as settlements with contractors

![image 27-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2027-1.png?width=1200&length=1200&name=image%2027-1.png)

The Back Office includes management of the catalog, customer and contractor pricing, margin control, and much more.

![image 26](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2026.png?width=1200&length=1200&name=image%2026.png)

Customer account management. Each account consists of two parts: the left side represents the company's obligations (Orders and Subscriptions), and the right side represents the execution of Work Orders.

![image 25-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2025-1.png?width=1200&length=1200&name=image%2025-1.png)

Work Orders tracking — monitoring the assignment and execution of work orders. QA.

![image 24](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2024.png?width=1200&length=1200&name=image%2024.png)

Map View helps plan and monitor work visually.

![image 23-1](https://146636888.fs1.hubspotusercontent-eu1.net/hub/146636888/hubfs/image%2023-1.png?width=1200&length=1200&name=image%2023-1.png)

Contractor payment calculation for completed work.